General Terms and Conditions (GTC) of WELTBERG GmbH

1. scope of application

These General Terms and Conditions apply to all contracts concluded between WELTBERG GmbH and its customers. They cover services in the areas of film production, 3D design, social media marketing, recruiting campaigns, branding and web design.

2. services provided by WELTBERG GmbH

WELTBERG GmbH provides creative and technical services, including:
- film production and 3D design.
- social media marketing.
- recruiting campaigns and employer branding.
- corporate design and branding.
- web design and website development, including migration of existing content, SEO optimization and integration of dynamic functions.
Changes or additional requirements that occur after the start of the project are considered new services and require a separate agreement. Any additional costs incurred will be communicated to the customer in writing prior to implementation.

3. obligations of the customer to cooperate

For all projects, the customer is obliged to provide all necessary materials and information required for the performance of the agreed services in good time.
- The customer shall ensure that all content provided (texts, images, logos, etc.) is free of third-party rights.
- Delays in provision may affect the project schedule and costs.

4. acceptance of the services

Acceptance of the services shall take place after provision of the end product.
- Defects or change requests must be reported in writing within 7 working days. If no notification is made within this period, the service shall be deemed to have been accepted.
- In the case of web design projects, acceptance shall include the functional testing of the website in accordance with the agreed specifications.
- Additional correction loops that go beyond those agreed in the offer shall be invoiced separately.

5. rights of use

Upon full payment of the agreed remuneration, the customer shall receive the rights of use to the services provided, unless otherwise agreed.
- The rights of use include the right to use the services provided for their own purposes without restriction in terms of time and territory.
- Third-party licenses (e.g. for CMS platforms or plugins) are subject to the provisions of the respective providers and must be complied with by the customer.

6 Warranty and liability

WELTBERG GmbH guarantees that the services correspond to the agreed specifications at the time of acceptance.
- The warranty covers the functionality of the services provided at the time of delivery.
- Changes made by third parties after acceptance, as well as errors caused by improper use, are not covered by the warranty.
- WELTBERG GmbH assumes no liability for the use of third-party tools or platforms (e.g. CMS, hosting). Restrictions or costs resulting from the terms of use of the third-party providers are the responsibility of the customer.
- The liability of WELTBERG GmbH is limited to intent and gross negligence.

7. terms of payment

The agreed remuneration must be paid in accordance with the payment terms set out in the contract.
- In the event of cancellation of the project, the existing cancellation conditions apply:
- Before the start of the project: 25% of the down payment will be retained.
- After the start of the project: 50% of the agreed total amount will be charged.

8. data protection

WELTBERG GmbH undertakes to treat all data provided by the customer confidentially and to use it exclusively for the contractually agreed purposes.
- Data will only be passed on to third parties if this is necessary for the implementation of the project and the customer has expressly consented to this.

9. platform changes and external influences

WELTBERG GmbH is not liable for changes or restrictions of third-party platforms (e.g. CMS systems, social networks) that may affect the use or functionality of the services provided.

10. exclusion of liability for economic success

WELTBERG GmbH undertakes to provide the contractually agreed services with the utmost care and to the best of its knowledge and belief. However, a certain economic success, such as an increase in sales, the acquisition of new employees, an increased reach or other economic results, cannot be guaranteed.
The success depends on a variety of external factors that are beyond the control of WELTBERG GmbH, such as market conditions, customer behavior, competitive environment or changes in platforms and algorithms. These factors can influence the result despite optimal implementation of the services.

11. final provisions

These General Terms and Conditions regulate the basis of the cooperation between WELTBERG GmbH and its customers. Changes and additions must be made in writing. Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

We thank you for your trust in WELTBERG GmbH and look forward to a successful cooperation.

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